GuestConnect is a guest Wi-Fi and customer engagement platform designed to help participating businesses provide Wi-Fi access and communicate with customers who choose to receive marketing communications.
This Privacy Policy explains what information GuestConnect may collect, how that information may be used, and the choices available to customers.
When you use GuestConnect, we may collect information that you voluntarily provide, including:
We may also record information relating to your guest Wi-Fi session, such as the date and time of access, session duration, branch location, and technical information required to manage Wi-Fi access securely.
GuestConnect may use collected information to:
GuestConnect will only use customer information for promotional communications where the customer has provided the required consent.
Customers may opt out of promotional communications at any time. Depending on the communication channel, customers may unsubscribe by following the instructions contained in the message or by requesting removal from the marketing list.
Where WhatsApp is used, messages may be delivered through the WhatsApp Business Platform provided by Meta.
Customer information used for WhatsApp communication is processed only for legitimate GuestConnect and participating-business communication purposes.
GuestConnect may also send approved communications through SMS or email where the customer has provided the relevant contact information and consent.
GuestConnect does not sell customer personal information.
Information may be shared only with participating businesses and trusted service providers where necessary to operate GuestConnect, provide Wi-Fi access, deliver communications, maintain the system, or comply with legal requirements.
GuestConnect takes reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, loss, alteration, or disclosure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, for operational requirements, or where required by applicable law.
Customers may request access to, correction of, or deletion of personal information held by GuestConnect, subject to applicable legal and operational requirements.
Customers may request deletion of their personal information by contacting GuestConnect.
A dedicated GuestConnect data deletion page may also be provided with instructions for submitting a deletion request.
GuestConnect is not intentionally designed to collect personal information from children without appropriate consent where such consent is required by law.
This Privacy Policy may be updated from time to time to reflect changes to GuestConnect services, legal requirements, or business practices.
For privacy-related questions or requests, please contact GuestConnect through TechFix Solutions.